Guidyy
Documentation glossary
Plain-English definitions of the terms that come up most in process and operational documentation.
01
What is a Standard Operating Procedure (SOP)?
A standard operating procedure (SOP) is a documented set of step-by-step instructions for performing a routine task. Here's what makes a good one — and how to write yours in 60 seconds.
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What is a Runbook?
A runbook is a step-by-step playbook for responding to a specific operational event — like an alert, an incident, or a scheduled maintenance task.
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What is Process Documentation?
Process documentation describes how a cross-functional workflow runs end-to-end — including the handoffs between teams.
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What is a Knowledge Base?
A knowledge base is a centralized library of documentation — internal (team wikis) or external (help centers). It's the surface; SOPs, runbooks, and process docs are the content.
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What is a Work Instruction?
A work instruction is the operator-level detail nested inside an SOP — the exact clicks, keystrokes, and decisions needed to complete one task step.
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What is an Interactive Demo?
An interactive demo is a clickable, guided walkthrough of a product — recorded once, replayed endlessly, with no live environment required.
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